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Archive for the ‘software engineering fail’ tag

Canon Issues Select Recall on EOS 1D Mark III

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Yesterday, Canon issued a recall on one of their flagship DSLR cameras, the EOS 1D Mark III. One of the problems is related to autofocus issues when not using the center focus point – which I don’t experience because I almost exclusively use the center point. There are a total of 45 autofocus points on the camera viewfinder, with 19 of them being selectable. The remainder are “assist” points.

The autofocus has had knocks on it because under certain conditions it totally freaks out – high temperature heat/haze in the backgrounds, and under low contrast conditions (such as a dancer wearing black against a black background). The EOS 1D Mark IIn, its predecessor, apparently did not have these kinds of issues.

The other problem which is potentially more serious and troubling are ‘ERR99’ messages that occasionally pop up and without real regularity. These cause the camera to become unusable until powered off.

Canon’s biggest problem though is that they are perceived as covering things up.

It’s a lot like when a Windows desktop would crash- you had no idea what happened, and like voodoo in the Microsoft way- with the reboot of the computer, and the waving of a dead chicken, everything would come back just fine. Some users have had to leave their cameras powered off for extended periods of time, while others just remove the battery to reset it, and everything is okay again. I have personally never experienced this problem, so I can’t comment on it.

Canon’s biggest problem though is that they are perceived as covering things up. Having some camera bodies out there that work, and some that can’t focus, and now finally acknowledging some that randomly crash makes this problem worse. In some ways, I wished that ALL of the cameras had failures so that it would be easier to clear the mess away and start over. Then they could issue a credit on current 1D Mark III owners towards the newer model. But I can’t

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